CONTACT US
Email: orders@Sweet-Signatures.com
Phone: 703-585-1811 (Monday-Friday 8am-6pm EST)
We're an online only store, however if you have a special event, we do offer deliveries to the metropolitan VA/MD/DC areas. Contact us for pricing.
PRODUCT INFORMATION
It is essential to store chocolate in a cool, dry place and away from strong odors. Optimally, chocolate should be stored at between 61 and 64°F (16-18°C), although in low humidity areas, you may be ok with temperatures up to 75°F. Any temperatures above 75°F put the integrity of the product at risk.
To keep the product tasting fresh and delicious, it is best to keep it in the box with the candy pad and ribbon to hold it closed, or in an airtight container. We do not recommend putting any of our products in the refrigerator, however if that is your only option to keep it cool, then you may do so. If refrigerated, condensation may occur and cause bloom, but the chocolate is still edible. They will taste best if you let them warm up to room temperature before indulging.
We have to be honest and let you know that once you bite into a piece of Sweet Signatures chocolate, you'll probably be wishing you ordered a second box because they won't last very long!
In order to offer a product rich in flavor with quality ingredients, we do not add any artificial preservatives. We produce in small batches and make everything to order so they are as fresh as possible. Our products are not made to sit around on the shelves of a retail store like many others which is why we take great pride in the value we offer. The shelf life depends on storage conditions and will vary among product categories, however, when stored properly, Gourmet Cookies, Brownies, and Chocolate Covered Graham Crackers are best within the first 5 days of receipt, the Tantalizing Truffles are best within the first 10 days of receipt, and the remainder of our chocolates are good for up to 1 month.
Decadent Delights:
White Chocolate Swirl = Marshmallow
Peanut Butter Swirl = Creamy Peanut Butter
Butterscotch Swirl = Oozing Caramel
Milk Chocolate Swirl = Heavenly Hazelnut
Tantalizing Truffles:
White Chocolate Drizzle = Creamy Coconut
Dark Chocolate Drizzle = Double Chocolate Brownie
Peanut Butter Drizzle = Peanut Butter Graham Cracker Crunch
Signature Hearts:
White Chocolate Stripe = Marshmallow
Peanut Butter Stripe = Creamy Peanut Butter
Butterscotch Stripe = Oozing Caramel
Milk chocolate Stripe = Heavenly Hazelnut
White Chocolate Oreo Stripe = Oreo Crumbles
Mini & Jumbo Cups:
Crushed Graham Cracker = Marshmallow
Chopped Peanuts = Creamy Peanut Butter
Chocolate Covered Peanut = Oozing Caramel
Chopped Hazelnuts = Heavenly Hazelnut
White Non Pareils = Peppermint
If you're still unsure, take a nibble. It's a great excuse for having another!
It is not uncommon for a box of chocolate confections to be opened and the chocolate is no longer shiny. Instead, it looks as if the chocolate has spoiled and is covered with white or light brown colored splotches. While it may look as if the chocolate has spoiled, the chocolate is in fact edible and equally tasty. It's just not as pleasing to the eye. You may see this happen if you choose to put your chocolates in the refrigerator due to the change in moisture. For a more detailed explanation, please contact us.
Our products may either contain or have traces of dairy or milk products, nuts or gluten. Any person with allergies impacted by any of these should NOT consume ANY of our products.
MY ACCOUNT
Not at all. We offer this service to make your shopping experiences simpler and easier to manage. When checking out, if you do not want to create an account, you can simply check out "anonymously" by clicking on "Proceed to Checkout." From there, you can provide us with the necessary billing and shipping information.
- Click the "My Account / Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold or shared with any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
ORDERING INFORMATION
At this time, we do not offer a printed catalog. However, we update our website regularly so feel free to visit us often to learn about our new specials. If you come across an interesting product while browsing the site and would like to share it with someone, there's a link on each product page so you can send it via email.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website, or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order can no longer be changed.
How to use them: After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon or discount code.
Additional Details for Coupons & Discounts:
Coupon Code NEWCUST09 - New customers can save 10% off on their first purchase between until 12/31/10! If you have ordered before and forgot to use it, be sure to use it on your next order and SAVE! One use per customer. Cannot be combined with any other offers. Does not apply to tax or shipping.
PRICING AND BILLING
We accept VISA, MasterCard, American Express and Discover.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Credits usually take 7-10 business days from the time we receive your item(s).
Sweet Signatures, LLC is located in Virginia, so the only customers required to pay sales tax are those with a billing address in Virginia. On a $200 order this can save you $10 to $15, or more. When comparing prices, make sure to take sales tax and shipping into consideration.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service.
SHIPPING DETAILS
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
All products are made to order so please allow a few days for us to process your order (see below for time-sensitive orders). To ensure the quality and freshness of our products, we ship chocolates Monday through Wednesday nationwide (for delivery by Friday) so your chocolates arrive within 2-3 days of being shipped -- not after being in a warm warehouse over the weekend.
If you have an extremely time-sensitive order, please indicate this in your special instructions, notify us at orders@Sweet-Signatures.com, or call us at 703-585-1811. Additional charges may apply.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
We take great pride in making world class chocolates from the highest quality ingredients. Due to the perishable nature of our products and hot weather during the months of June-September, we STRONGLY RECOMMEND that you use Overnight Shipping during these months. If you choose Priority Shipping during these months, you're fully responsible for the condition the product arrives in. During the months of October-May, you have the option of selecting Priority Shipping (2-3 days) or Overnight Shipping. Please remember, shipping time starts when the product is shipped, not when the order is placed. We ship orders using Priority Shiping Monday through Wednesday, so orders received Thursday through Sunday will be shipped the following week. If you're using Overnight Shipping, we can ship orders Monday through Thursday, so if you place an order Friday-Sunday, it will get shipped on the following week. Sweet Signatures reserves the right to notify the customer and require overnight shipping if the recipient is experiencing warmer climates.
If your order is urgent and needs immediate attention, please call us at 703-585-1811. Additional charges may apply.
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PRIORITY SHIPPING |
OVERNIGHT SHIPPING |
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Order Value |
Price |
Price |
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$0.00 - $25.00 |
$6.95 |
$23.95 |
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$25.01 - $40.00 |
$7.95 |
$24.95 |
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$40.01 - $55.00 |
$9.95 |
$25.95 |
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$55.01 - $70.00 |
$11.95 |
$26.95 |
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$70.01 - $90.00 |
$14.95 |
$27.95 |
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$90.01 - $130.00 |
$19.95 |
$28.95 |
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$130.01 - $170.00 |
$24.95 |
$30.95 |
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$170.01 - $250.00 |
$29.95 |
$32.95 |
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$250.01-$500.00 |
$32.95 |
$35.95 |
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$500.01 and up |
Call us @ 703-585-1811 |
Overnight Shipping costs are discounted when you ship to multiple addresses within the same order. Please refer to the "Shipping to Multiple Addresses" form for those prices.
Due to the nature of our products, at this time, we do not ship to PO Boxes or APO/FPO addresses.
We use USPS, UPS and Fed Ex depending on what's most cost effective and best suited for your order.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will complete the process of your payment when your order is ready to ship.
We currently ship within the United States except to Hawaii and Alaska.
Click the "My Account / Order Status" link at the top right hand side of our site to check your order's status.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
We will not be responsible for packages that are returned as undeliverable. If a returned package needs to be re-shipped, a second shipping charge will apply. If the products have melted since the initial shipment from Sweet Signatures, a second product charge will also apply.
If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.
Sweet Signatures makes every effort to ensure that your chocolate products are of the highest quality, are made fresh, and most importantly, make you smile! We want you to be completely satisfied with your purchase. If you are unsatisfied, for any reason, please contact us within 48 hours of receiving the delivery. Sweet Signatures, at its discretion, will determine the appropriate resolution.
If you have incorrectly ordered a product, you are responsible for returning the product to us and paying for shipment of the replacement product. We require that you contact us PRIOR to returning the product to receive a Return Merchandise number from us.
We will not be responsible for packages that are returned as undeliverable. If a returned package needs to be re-shipped, a second shipping charge will apply. If the products have melted since the initial shipment as a result of this error, a second product charge will also apply.
We know every little bit counts. In order to do our part, you may find that we've used newspaper to pack our products. Not only is newspaper a great insulator, but it's also a commonly recycled item so you can easily recycle it once you've opened your package. When we receive shipments of supplies, we will reuse the packing materials for our shipments since throwing it away, only to order more, would be further contributing to the problem. That's one less thing that's getting produced and polluting our environment. We also use recyclable candy boxes. Unfortunately, not everything is offered with recyclable materials, however, the goal should be to minimize waste where we can, reuse packing materials when possible, and recycle. Not only does this positively impact the environment, it also helps keep your shipping costs low!
Fun Fact: The recycling of 1 ton of paper material will save about 3 cubic meters of landfill space. This is about the size of a common bathroom or utility room at 8 foot long by 8 foot wide with 8 foot ceilings.
GIFTING
To purchase a gift certificate for someone, click here (or type 'gift certificate' in the search box in the top right hand corner of the screen). If you are the recipient of a gift certificate and would like to redeem your gift certificate, you can enter the gift certificate code during checkout or visit your My Account manager and click on "Apply gift certificate to my account."
Gift certificates are available for values of $15, 25, 50, 75, 100 or 500, or you can simply enter the amount of your choice. You have the option to send it by email, or to print it out. They are valid for a year from the purchase date. Once you see Gift Certificates on your page, add it to the cart. From there, you will follow the steps to complete the process. Next, determine whether you want to 'SEND VIA EMAIL' or 'SEND VIA PRINT'. We recommend that if you want to send several gift certificates that you add them to the cart separately. Then, choose one of the values from the drop down menu or type in the dollar amount of your choice. Include the name and email of the person you're sending it to. CAUTION: If you'd like to send to multiple individuals, please add separate gift certificates to your cart for each person. If you'd like to order 5, for example, and you'd like them to all say the same thing, then you can add all 5 to the cart on one line. This is best used for groups, teams, organizations or employees of a business where all the certificates would be identical.
In order to best ensure that the product arrives on the day of choice, we recommend you choose OVERNIGHT shipping. Please allow a few days for us to process your order, and keep in mind, the shipping days start once the product is SHIPPED, not when the order is placed.
Absolutely! We know it's hard to keep up with everyone's birthdays and special events throughout the year. This service offers you the convenience of being able to order your gifts while it's fresh on your mind so you can cross it off your list. You can even order them all at once and we can ship them whenever you'd like. When checking out, please note the specifics in the "Order Comments" portion just before placing your order. In this case you will want to choose 'MULTIPLE ADDRESSES - charge me later' as your shipping method. Please be aware that you are picking a ship date and NOT an arrival date. Refer to our MULTIPLE ADDRESSES section for other helpful tips.
No. Pricing is not included on the packing slip. It will only be on the invoice which is not included in the shipment.
MULTIPLE ADDRESSES
PHONE: We can process the entire order for you over the phone. To make it quick and easy for you, make sure you go through the website first to get an idea of what you'd like to order. Be sure to have a list of the mailing addresses and contact names available. We recommend you add these to your address book in "My Account" for future reference.
EMAIL: You can also email the information to orders@Sweet-Signatures.com before calling us. Then, we can complete the last few steps over the phone. If you'd like to add personalized messages in each box, have those in mind as well.
FAX: Complete this form in its entirety. Then you can print it and fax it to 703-971-8443.
ONLINE: This will be a 2 step process.
- Shop online and select all the items you want and proceed to checkout. Be sure to choose the shipping option "MULTIPLE ADDRESSES-charge me later". Any remaining items not accounted for on the gift list will be shipped to the address used in the Shipping Address portion of the checkout process. If there aren't any remaining items, the Shipping Address will be disregarded, however, it is a required field so please use your Billing Address.
- You will need to complete this form and email it to orders@Sweet-Signatures.com (there is a button at the top of the form to make this quick and easy for you). Once we know how many addresses you're shipping to, we will add your shipping costs to your existing order. The order will be considered complete upon receipt of your documentation (via email or fax) or your phone call with the details. Then, we will begin processing your order.
There are several ways to customize and personalize; use colored chocolate, use your company logo on the personalized message label inside, include your business card inside the box, or we can even look into some custom packaging for you for wedding/special event favors. Give us a call and our specialists will be happy to assist you.
SECURITY
Absolutely! We have made data security a priority. When a purchase is made, we use Secure Sockets Layer (SSL) technology to ensure that your information is encrypted. This means that no one else can read it while it is being transmitted over the Internet. SSL is regarded as the highest standard among encryption technologies. It is among the best software available today for secure commerce transactions. For more information, please visit our PRIVACY POLICY and TERMS OF USE links at the bottom of our website.
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
We hope you love our chocolates as much as we love making them! If
you'd like to submit a testimonial, email us at
info@Sweet-Signatures.com (Subject: Testimonial) with your thoughts. Jill V., Springfield, VA
Sweet Signatures offers amazing and delicious chocolates and desserts. The strawberry trifle I ordered for Christmas was loved by everyone. I also ordered chocolate-dipped cookies and brownies for another occasion. They looked great and tasted even better. I look forward to ordering and eating a lot more chocolates and desserts.
MRM Associates, Inc., Alexandria, VA
I recently sent out several boxes of the Sweet Signature chocolates to my clients and brokers. I received nothing but great comments on how delicious they were. Thank you Sweet Signatures for providing such a great product that I could feel comfortable sending to special people.
Jimmy & Connie F., Richmond, VA
Thank you so much for the cookies. We think they were the best chocolate chip cookies we have ever eaten. We especially liked the chocolate topped ones with the Thank You all over them in "gold". Needless to say, we enjoyed every single one. Penny L., Olney, MD I sent chocolate dipped cookies to my daughter away at college for her
birthday and she said they were the best cookies she's ever tasted!
That is high praise, she comes from a family of very good bakers ; ) The service was also commendable. A very pleasant first experience, won't be the last!
Bailey T., Boston, MA
I used Sweet Signatures Thank You Fancy Gourmet Cookies in a gift bag design I pitched
to a PR group in Boston and they were a huge hit! The designed writing
on the fancy gourmet cookies was beautiful and the lovely packaging
caught their eyes right away. And the best part is how amazing they
tasted! It was the moistest cookie I've ever tried--so delicious and
chocolatey. If you are considering getting
Sweet Signatures products shipped--do it! These aren't just any old
chocolate chip cookies; they have to be tasted to be believed! Lisa C., Alexandria, VA
Thank you so much for delivering the delicious cookies on Saturday.
They were very delicious and my dinner guests loved them. Plus - your
personal touch was over the top. Thanks.
ADDITIONAL SUPPORT
We're always interested in learning how we can improve your Sweet Signatures experience. We encourage you to call us at 703-585-1811 or email us at info@Sweet-Signatures.com so we can answer your questions or note your feedback.
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